Will I Get Cut Off?
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Arizona

AZModerate
5
Days notice (electric)
5
Days notice (gas)
✗
Winter moratorium
✓
Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

  1. Call your utility before the date on your notice

    Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.

  2. Apply for energy assistance

    LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.

  3. Dial 211 for local help

    211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.

  4. Ask about medical certification

    Arizona recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.

  5. Contact the regulator if your utility will not work with you

    azcc.gov handles complaints against regulated utilities in Arizona. Filing one can pause a disconnection while it is looked at.

ElectricGasWaterMedicalLow IncomeRegulator

Electric Shutoff Rules

Regulatory notice required5 days
Reconnection feeVaries by utility
Seasonal and weather protections: No winter moratorium. Instead, a summer moratorium: major regulated IOUs (APS, TEP, UNS Electric) prohibit disconnections June 1–October 15. Alternatively, utilities may suspend disconnections on any day NWS forecasts exceed 95°F. SRP suspends disconnections during all Excessive Heat Warnings and in July–August. Customers are still responsible for bills accumulated during moratorium; they have 15 days post-moratorium to pay in full or enter a 4-month installment plan.

Major Utilities

Tucson Electric Power

Tucson metro area and surrounding Pima County, AZ

5-day notice
Residential service cannot be disconnected from June 1 through October 15 (summer moratorium), when the outstanding balance is $75 or less, or when the customer has paid at least half the outstanding balance within the last 25 days
Medical or life-support hardship and third-party notification protections apply under Section 12(A)-(B)
TEP's ACC-filed Rules and Regulations, Section 12(F)(1), require at least 5 days' advance written notice before termination for nonpayment
TEP's Statement of Charges (Sheet No
801) sets Service Establishment/Reestablishment fees at $32.00 (single-phase, business hours) and $57.00 (single-phase, after hours, weekends, or holidays)
a $150.00 fee applies when reestablishment falls outside usual operating procedures
Reconnection fee:$32.00 (single-phase, business hours); $57.00 (single-phase, after hours/weekends/holidays)
Assistance Programs

Payment Assistance, Low-Income Assistance, Payment Extension, Short-Term Assistance, Neighbor Connect, Safety Net, Medical Device Alert, Weatherization Assistance, and Power AZ bill assistance program.

"Tucson Electric Power Company Rules and Regulations, Sections 12-13 (Sheet Nos. 912-913), effective January 1, 2021." docs.tep.com. Retrieved 21 Sep 2026.

Gas Shutoff Rules

Regulatory notice required5 days
Reconnection feeVaries by utility

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Major Utilities

Arizona Water Company

Arizona

10-day notice
Arizona Administrative Code R14-2-410(E)(1) governs all ACC-regulated water utilities, including Arizona Water Company statewide, and requires at least 10 days' advance written notice before termination for nonpayment
disconnection may occur only in conjunction with a personal visit to the premises by an authorized representative (https://www.law.cornell.edu/regulations/arizona/Ariz-Admin-Code-SS-R14-2-410)
The $32.00 Reconnection for Delinquency fee and $35.00 after-hours service call charge come from the company's own Western Group Service Charges tariff, A.C.C
621, cited above
those figures are confirmed only for the Western Group systems (Pinal Valley, White Tank, Ajo)
Arizona Water's other systems (Sedona, Bisbee, Casa Grande, etc.) file separate tariff schedules not reviewed this pass
The company's own turn-on/off page covers only voluntary disconnection requests, not nonpayment procedure
Reconnection fee:$32.00 (Reconnection for Delinquency); $35.00 after-hours service call charge; Re-establishment after account closure costs 8 times the monthly minimum charge or the minimums owed since disconnection, whichever is less (Western Group systems: Pinal Valley, White Tank, Ajo; other Arizona Water systems file separate tariffs)
"Arizona Water Company Tariff Schedule, Service Charges, A.C.C. No. 621 (Western Group: Pinal Valley, White Tank, Ajo)." azwater.com. Retrieved 21 Sep 2026.

Medical & Vulnerable Household Exemptions

Medical certificate can postpone disconnection. Customers on life-support equipment are protected and must receive special advance notice before any planned outage.

Low-Income Protections

LIHEAP available. APS offers APS Energy Support, a bill-discount program for low-income customers. TEP offers similar programs. ACC oversees low-income rate riders.

Your State Regulator

File a complaint or get help from Arizona's utility regulator →

Data last verified: 2026-09-21. Rules may change — verify with your state regulator.