Will I Get Cut Off?
← All states

Connecticut

CTStrong
13
Days notice (electric)
13
Days notice (gas)
✓
Winter moratorium
✓
Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

  1. Call your utility before the date on your notice

    Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.

  2. Apply for energy assistance

    LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.

  3. Dial 211 for local help

    211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.

  4. Ask about medical certification

    Connecticut recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.

  5. Contact the regulator if your utility will not work with you

    portal.ct.gov handles complaints against regulated utilities in Connecticut. Filing one can pause a disconnection while it is looked at.

ElectricGasWaterMedicalLow IncomeRegulator

Electric Shutoff Rules

Regulatory notice required13 days
Reconnection feeVaries by utility
Winter moratorium: November 1–May 1 moratorium for customers who use gas or electric as primary heat and who qualify as 'hardship' customers (medical or income below a threshold of the federal poverty guideline). No universal all-customer moratorium — income/hardship qualified. Cannot disconnect on Fridays, Saturdays, Sundays, legal holidays, day before a legal holiday, or less than 1 hour before business office closes.

Major Utilities

Eversource Energy Connecticut

Connecticut

13-day notice
State Agencies 16-3-100(d) requires a termination notice sent via first class mail at least thirteen days (or certified mail at least seven days) before electric or gas service may be terminated for nonpayment
Winter protection, Nov 1-Apr 15: hardship-determined residential customers on an amortization agreement cannot be terminated for falling behind on that agreement during this period
A registered physician's certification of serious illness or a life-threatening situation, provided within 13 days of the termination notice, keeps service on
if the doctor does not specify a length, the certificate must be renewed every 15 days
Eversource's own reconnect-or-avoid-shutoff page names no notice period or fee
it only prompts customers to pick a town before showing payment-plan options, and no dollar figure for the reconnection fee could be confirmed from a source that fetches and parses (Eversource's tariff PDFs are blocked by eversource.com's robots.txt)
Secondary reporting describes a range as wide as $48 to roughly $237 depending on time of day and service type, but that could not be verified against the filed tariff, so no figure is recorded here
Assistance Programs

Income-based assistance programs available for qualifying customers

"Regs. Conn. State Agencies 16-3-100, Termination of Utility Service (PURA regulation)." law.cornell.edu. Retrieved 21 Sep 2026.

Gas Shutoff Rules

Regulatory notice required13 days
Reconnection feeVaries by utility

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Medical & Vulnerable Household Exemptions

Life-threatening medical conditions cannot be disconnected. Two categories: (1) serious/life-threatening illness — service cannot be terminated; (2) income-based hardship — additional protections during moratorium period.

Low-Income Protections

Connecticut Energy Assistance Program (CEAP / LIHEAP). Electric and gas companies must offer Matching Payment Program (MPP) budget billing for low-income customers. PURA oversees protections.

Your State Regulator

File a complaint or get help from Connecticut's utility regulator →

Data last verified: 2026-09-21. Rules may change — verify with your state regulator.