Will I Get Cut Off?
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Kansas

KSModerate
10
Days notice (electric)
10
Days notice (gas)
✓
Winter moratorium
✓
Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

  1. Call your utility before the date on your notice

    Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.

  2. Apply for energy assistance

    LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.

  3. Dial 211 for local help

    211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.

  4. Ask about medical certification

    Kansas recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.

  5. Contact the regulator if your utility will not work with you

    kcc.ks.gov handles complaints against regulated utilities in Kansas. Filing one can pause a disconnection while it is looked at.

ElectricGasWaterMedicalLow IncomeRegulator

Electric Shutoff Rules

Regulatory notice required10 days
Reconnection feeVaries by utility
Winter moratorium: November 1–March 31 (Cold Weather Rule): utilities cannot disconnect when NWS forecasts temperature below 35°F within the following 48 hours. Utilities must offer 12-month payment plans during this period for customers to maintain or restore service. Not a calendar-wide blanket moratorium — temperature-triggered.

Major Utilities

Evergy Kansas Central, Inc. & Evergy Kansas South, Inc. (Evergy Kansas Central territory)

Central and eastern Kansas including Topeka, Manhattan, Salina and Wichita-area service territory (legacy Westar Energy/KPL territory); investor-owned utility, subsidiary of Evergy, Inc.

10-day notice
Cold Weather Rule (Nov 1-Mar 31) and disconnection-postponement-for-health provisions (Section 5.04, up to 21 days with a physician/public-health-official statement) apply
Evergy Kansas Central/South General Terms and Conditions Section 5.03(A)(1), Kansas Corporation Commission Docket 15-GIMX-344-GIV (approved 3/28/2021): Company may disconnect on ten (10) days' written notice for nonpayment
notice is effective upon mailing and valid for one month
Before disconnection Company must also attempt phone/text/email contact 5-7 days out, then 2 days out, then 1 day out (AMI customers), or phone contact at least 2 days before disconnection plus posted notice (non-AMI)
Disconnection permitted only if payment locations remain open per Section 5.03(H)
Reconnection fee:$20.00 for non-AMI (analog/manual-read) meter customers (General Terms and Conditions Section 12.06); $0.00 for AMI (smart) meter customers (Section 12.19, per Section 5.08). A separate collection/disconnection service charge of $15.00 (non-AMI, Section 12.05) or $5.00 (AMI, Section 12.12) may also apply.
Assistance Programs

Kansas LIHEAP administered via the Kansas Department for Children and Families; apply through local community assistance agencies or call 211. The KCC's statewide Cold Weather Rule (Nov 1-Mar 31) also limits disconnection for enrolled households making required partial payments.

"Evergy Kansas Central/South General Terms and Conditions, Section 5 (Discontinuation of Electric Service) and Section 12 (Schedule of Miscellaneous Charges), KCC Docket 15-GIMX-344-GIV." evergy.com. Retrieved 21 Sep 2026.

Gas Shutoff Rules

Regulatory notice required10 days
Reconnection feeVaries by utility

Major Utilities

Kansas Gas Service (a Division of ONE Gas, Inc.)

Multiple service areas across Kansas including Topeka, Wichita and other cities statewide (all rate areas); investor-owned natural gas utility

10-day notice
Kansas Gas Service Schedule KCW (Knock and Collect Waiver Program), Kansas Corporation Commission Docket 24-GIMG-453-GIG, effective 1/8/2025: Company mails a 'Notice of Disconnection' letter, sent separately from the bill, ten (10) days prior to disconnection, per the Disconnection Process referenced from Section 5 (Discontinuation of Service) and Section 4.07 (Cold Weather Rule) of Company's General Terms and Conditions
Additional contact attempts (phone/email/text) follow at 5-7, 2, and 1 days before disconnection, with procedures differing slightly Nov 1-Mar 31 (Cold Weather Rule months) vs
Apr 1-Oct 31
Disconnection and reconnection fees are set in Schedule 12.05/12.06, which were not itemized in the section fetched, so left null rather than guessed
Assistance Programs

Kansas LIHEAP administered via the Kansas Department for Children and Families; apply through local community assistance agencies or call 211. The statewide KCC Cold Weather Rule (Nov 1-Mar 31) limits disconnection for enrolled/participating households.

"Kansas Gas Service Schedule KCW (Knock and Collect Waiver of On-Premise Collection), KCC Docket 24-GIMG-453-GIG." kansasgasservice.com. Retrieved 21 Sep 2026.

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Medical & Vulnerable Household Exemptions

Medical certification postpones disconnection. KCC rules protect households where disconnection would be life-threatening or endanger health.

Low-Income Protections

LIHEAP available through Kansas DCF. KCC requires utilities to provide information about assistance programs. Cold Weather Rule payment plans are available to all customers, not just low-income.

Your State Regulator

File a complaint or get help from Kansas's utility regulator →

Data last verified: 2026-09-21. Rules may change — verify with your state regulator.