Louisiana

Energy Emergency Deferred Billing Plan (Rider EEDBP, Original Volume 2, Pages 40-41, Third Revised Page 41, effective 3/1/2025). During an Energy Emergency declared under LPSC General Order No. R-26038 dated March 7, 2002, a pre-enrolled qualifying customer's normal bills are suspended and replaced by a monthly 'average bill' computed on the most recent 12-month rolling average, with the difference carried in a deferred balance. The rider defines a Qualifying Customer as a residential customer whose income does not exceed 150% of the federal poverty level, or who receives food stamps or TANF, or whose income consists solely of Social Security payments; or a customer otherwise identified as qualifying by the Commission; or a governmental agency providing services whose absence could imperil public health, safety and welfare. The rider sets no age threshold and includes no medical-equipment category, unlike SWEPCO's equivalent program. Enrollment must occur before an Energy Emergency is declared.

Per Delta Utilities' own payment-assistance page: LIHEAP, the federally funded program administered by state, regional and local organizations, covering home energy bills, energy crises, weatherization and minor energy-related home repairs; DU Cares, run by the Delta Utilities Foundation in partnership with United Way, offering short-term help with a natural gas bill; payment arrangements letting qualifying customers take up to four months to pay a balance; and payment extensions on past-due amounts. Separately, the company's filed Standard Terms and Conditions, Paragraph 4(e), require that 'Arrangements satisfactory to the Company for the continuance of service on account of sickness or other causes shall be made by the customer prior to the expiration of the notice period' — that is, illness does not automatically extend the deadline; the customer must act before the 5-day notice runs out.

Rider EEBP, Energy Emergency Billing Program (Original Sheet 29, issued and effective April 1, 2025): during an Energy Emergency as defined in LPSC General Order Docket No. R-26038 dated March 7, 2002, a Qualifying Customer who applied before the declaration may take levelized billing instead of normal billing. A Qualifying Customer is a residential customer whose income does not exceed 150% of the federal poverty level and who is 65 or older, or who receives food stamps or TANF, or whose income consists solely of Social Security payments; or a customer otherwise identified as qualifying by the Commission; or a governmental agency whose loss of service could imperil public health, safety and welfare. Delta Utilities' own payment-assistance page additionally names LIHEAP, DU Cares (Delta Utilities Foundation with United Way, short-term help with a gas bill), payment arrangements of up to four months, and payment extensions on past-due amounts.