Will I Get Cut Off?
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Nevada

NVModerate
10
Days notice (electric)
10
Days notice (gas)
✗
Winter moratorium
✓
Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

  1. Call your utility before the date on your notice

    Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.

  2. Apply for energy assistance

    LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.

  3. Dial 211 for local help

    211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.

  4. Ask about medical certification

    Nevada recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.

  5. Contact the regulator if your utility will not work with you

    puc.nv.gov handles complaints against regulated utilities in Nevada. Filing one can pause a disconnection while it is looked at.

ElectricGasWaterMedicalLow IncomeRegulator

Electric Shutoff Rules

Regulatory notice required10 days
Reconnection feeVaries by utility
Seasonal and weather protections: No winter moratorium. Instead, a summer heat protection: utilities cannot disconnect when temperature exceeds 105°F (or 95°F for elderly or disabled customers). Medical emergencies also delay disconnection by 30 days. Nevada's extreme summer heat makes this the primary protection analogous to other states' winter rules.

Gas Shutoff Rules

Regulatory notice required10 days
Reconnection feeVaries by utility

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Medical & Vulnerable Household Exemptions

Doctor or public health official statement postpones disconnection for 30 days, extendable for an additional 30 days. Applies to all utility types under PUCN jurisdiction.

Low-Income Protections

NV Energy offers Energy Assistance, WaterStart, and low-income bill payment programs. LIHEAP available through Nevada DHHS. PUCN requires utilities to offer payment plans to customers in financial need.

Your State Regulator

File a complaint or get help from Nevada's utility regulator →

Data last verified: 2026-05-14. Rules may change — verify with your state regulator.