New York

NYStrong

Days notice (electric)

Days notice (gas)

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Winter moratorium

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Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

Call your utility before the date on your notice
Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.
Apply for energy assistance
LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.
Dial 211 for local help
211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.
Ask about medical certification
New York recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.
Contact the regulator if your utility will not work with you
dps.ny.gov handles complaints against regulated utilities in New York. Filing one can pause a disconnection while it is looked at.

Electric Gas Water Medical Low Income Regulator

Electric Shutoff Rules

Regulatory notice required15 days

Reconnection feeVaries by utility

Winter moratorium: November 1–April 15: Home Energy Fair Practices Act (HEFPA) provides protections to all residential consumers (not income-limited) including elderly, blind, disabled, and medical emergency households. Holiday moratorium: no shutoffs during the two-week period encompassing Christmas and New Year's Day. Residential service cannot be terminated on Fridays, Saturdays, Sundays, or public holidays.

Major Utilities

Consolidated Edis…Natl Grid (Niagar…New York State El…PSEG Long Island Orange and Rockla…

Consolidated Edison Company of New York, Inc.

New York City (Manhattan, Brooklyn, Queens, Bronx, Staten Island) and Westchester County

15-day notice

Monday–Thursday and suspended during the two-week holiday window (Dec 17–Jan 2) and during extreme cold or heat events

Under HEFPA as codified at 16 NYCRR 11.4, 'no utility shall terminate or disconnect service under this Part until at least 15 days after a final notice of termination or disconnection', and 'a utility may not issue or send a final notice of termination or disconnection unless at least 20 days have elapsed from the date payment was due'

Under HEFPA and 16 NYCRR Part 11, Con Edison must wait 20 days after the due date before issuing a Final Termination Notice

once issued, the customer has 15 days to resolve the balance before disconnection

Disconnections are limited to 8 a.m.–4 p.m

Customers enrolled in the Energy Affordability Program (EAP) are not charged a reconnection fee as of February 1, 2026

HEAP, Direct Vendor, and SSI recipients also have the reconnection fee waived

The Enhanced Energy Affordability Program (EEAP), launched January 13, 2026, extends monthly bill credits to households below 100% area median income

The company's own rights page could not be retrieved when this was checked, so the citation is to the rule that binds it

Reconnection fee:Waived for EAP/HEAP/Direct Vendor/SSI customers; standard fee not confirmed in published sources

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP, CONCERN Program, Medical Emergency Relief

"16 NYCRR 11.4, Final notice and termination of residential gas, electric and steam service (HEFPA), via Cornell LII." law.cornell.edu. Retrieved 20 Sep 2026.

National Grid (Niagara Mohawk — Upstate NY Electric)

Upstate New York including Albany, Syracuse, Buffalo, and surrounding regions

15-day notice

Heat-related service cannot be disconnected November 1–April 15 without first attempting personal contact at least 72 hours prior

Monday–Thursday and are suspended during the Dec 17–Jan 2 holiday window

Under HEFPA, a Final Termination Notice cannot be issued until at least 20 days after the payment due date

the customer then has 15 additional days to resolve the balance

Disconnections occur only 8 a.m.–4 p.m

EAP and EEAP discounts are available to income-eligible customers below state median income

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP

"Help with Service Reconnect | National Grid Upstate NY." nationalgridus.com. Retrieved 16 May 2026.

New York State Electric & Gas Corporation (NYSEG)

Central and western New York, southern tier, Hudson Valley, and parts of the North Country

15-day notice

Heat-related service is protected November 1–April 15 with required personal contact attempts before termination

NYSEG follows HEFPA rules: Final Termination Notice may not be issued until 20 days after the due date, followed by a 15-day cure period

No disconnections on Fridays, weekends, public holidays, or the day before a holiday

NYSEG offers the Energy Affordability Program (EAP) with credits continuing through November 30, 2026 for enrolled HEAP recipients

The company's own rights page could not be retrieved when this was checked, so the citation is to the rule that binds it

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP, Project SHARE

"16 NYCRR 11.4, Final notice and termination of residential gas, electric and steam service (HEFPA), via Cornell LII." law.cornell.edu. Retrieved 20 Sep 2026.

PSEG Long Island

Nassau County, Suffolk County, and the Rockaways (Queens)

15-day notice

Heat-related service is protected November 1–April 15 and disconnections are suspended Dec 17–Jan 2

Medical emergency certificate provides 30-day protection, renewable with written physician explanation

As operator for the Long Island Power Authority (LIPA), PSEG Long Island follows HEFPA: Final Termination Notice sent no earlier than 20 days after due date, then 15 days to resolve

Service is reconnected within 24 hours of payment or payment agreement

A reconnection charge of $80.00 applies

customers are assessed the same $80.00 fee if they terminate service and reapply at the same premises within 12 months

Reconnection fee:$80.00

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP

"Long Island Power Authority Tariff for Electric Service (January 2025)." lipower.org. Retrieved 21 Sep 2026.

Orange and Rockland Utilities, Inc.

Rockland and Orange counties in New York; also serves parts of New Jersey and Pennsylvania

15-day notice

Monday–Thursday and suspended during the Dec 17–Jan 2 holiday window

All residential customers with heat-related service are protected from disconnection November 1–April 15

Orange and Rockland follows HEFPA and 16 NYCRR Part 11: Final Termination Notice may not be sent until 20 days after the payment due date, after which the customer has 15 days to pay or enter a payment agreement

Disconnections are limited to 8 a.m.–4 p.m

The company does not charge a reconnection fee to electric customers whose service is reconnected remotely via AMI smart meter technology

The company's own rights page could not be retrieved when this was checked, so the citation is to the rule that binds it

Reconnection fee:Waived for AMI remote reconnect; fee may apply for manual reconnect (amount not confirmed)

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP

"16 NYCRR 11.4, Final notice and termination of residential gas, electric and steam service (HEFPA), via Cornell LII." law.cornell.edu. Retrieved 20 Sep 2026.

Gas Shutoff Rules

Regulatory notice required15 days

Reconnection feeVaries by utility

Major Utilities

Consolidated Edis…Natl Grid (KeySpa…Natl Fuel Gas Dis…Central Hudson Ga…

Consolidated Edison Company of New York, Inc. (Gas)

Manhattan, the Bronx, and parts of Westchester County

15-day notice

Con Edison's own Rights and Responsibilities booklet confirms the same framework for gas: heat-related service is not disconnected November 1-April 15 without trying to contact an adult in the household, and if loss of service would be a health or safety problem, service continues at least 15 days while a payment plan is arranged

Disconnections for nonpayment occur 8 a.m.-4 p.m

Monday through Thursday

New York utilities also observe an annual multi-week suspension of terminations spanning the December holidays

dps.ny.gov, which publishes the exact dates each year, returns 403 to this pipeline, so no specific date range is asserted here

Con Edison's EAP includes a reconnection-fee waiver for customers whose service is restored during an in-person field visit, confirmed in its 2023-2024 Annual Energy Affordability Policy Report filed with the PSC, with separate annual budget caps of $1,662,592 for electric and $75,000 for gas

the row previously stated this waiver was 'effective February 1, 2026,' but that date belongs to an unrelated EAP bill-discount rate table on coned.com and has been removed as unsupported

Reconnection fee:Waived for EAP/HEAP/Direct Vendor/SSI customers; standard fee not confirmed in published sources

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP, Medical Emergency Relief

"16 NYCRR 11.4, Final notice and termination of residential gas, electric and steam service (HEFPA), via Cornell LII." law.cornell.edu. Retrieved 21 Sep 2026.

National Grid (KeySpan — NYC Gas)

Brooklyn, Queens, Staten Island, Nassau County, and parts of Long Island (gas distribution)

15-day notice

National Grid's own 'Your Rights as a National Grid Residential Customer New York City' booklet confirms the same framework: heat-related gas service is not shut off November 1-April 15 without first trying to contact an adult in the household, and service continues at least 15 days when loss of service would threaten health or safety

that 72-hour window is a Special Protections benefit, not a rule covering every heat customer, which is how this row previously described it

Elderly, blind, or disabled customers enrolled in National Grid's Special Protections get a phone or in-person contact attempt at least 72 hours before shutoff

A reconnection fee applies

it is higher outside 8 a.m.-4 p.m

Monday-Friday (excluding holidays) or when the work requires access to a pole or the street rather than the meter, but the booklet states no dollar amount

New York utilities also observe an annual multi-week suspension of terminations spanning the December holidays

dps.ny.gov, which publishes the exact dates each year, returns 403 to this pipeline, so no specific date range is asserted here

Assistance Programs

Energy Affordability Program (EAP), Enhanced Energy Affordability Program (EEAP), HEAP

"16 NYCRR 11.4, Final notice and termination of residential gas, electric and steam service (HEFPA), via Cornell LII." law.cornell.edu. Retrieved 21 Sep 2026.

National Fuel Gas Distribution Corporation (NY Division)

Western New York including Buffalo, Niagara Falls, and surrounding areas

15-day notice

National Fuel Gas follows HEFPA: a Final Disconnection Notice must be received before service is terminated, and the utility may not disconnect until after the notice period has elapsed (20 days from due date, then 15 days from notice)

Service will not be disconnected November 1–April 15 unless National Fuel has made an effort to personally contact the customer

A charge to restore service exists but the specific dollar amount is not published on the consumer-facing site

Customers who fail to provide meter access are subject to a $100 non-access fee

Assistance Programs

HEAP, Budget Plan, Deferred Payment Agreement

"Residential Rights and Responsibilities | National Fuel Gas Company." nationalfuel.com. Retrieved 16 May 2026.

Central Hudson Gas & Electric Corporation (Gas)

Hudson Valley counties: Dutchess, Ulster, Sullivan, Orange, Greene, Columbia, and Putnam

15-day notice

No shutoff Nov 1-Apr 15 for heat-related accounts without an attempt at personal contact

if disconnection would threaten health or safety, service continues at least 15 days while a payment plan is arranged

Central Hudson bills are overdue 23 days after mailing (confirmed directly in this filing)

Its own 'Final Termination Notice' language in the same filing states customers get 'eight additional days to pay your bill or arrange for payment' once that notice is sent, which reads shorter than the statewide 15-day-after-final-notice floor set by 16 NYCRR 11.4 (HEFPA)

this pipeline could not resolve whether that phrase describes a separate, earlier notice stage or is imprecise wording, so notice_days stays at 15, the confirmed statutory minimum, rather than adopting the shorter, ambiguous company figure

Disconnections for nonpayment occur 8 a.m.-4 p.m

Monday-Thursday

Central Hudson's Good Neighbor Fund provides last-resort grants of up to twice the monthly bill, capped at $650, to customers who have exhausted other assistance

this program is documented on cenhud.com, which this pipeline could not fetch (blocked by Incapsula bot protection), so it is included on the strength of consistent third-party citations rather than a page this pipeline read directly

EAP participants get reconnection fees waived, confirmed as a tracked metric in Central Hudson's EAP filings with the PSC

Reconnection fee:$50.00 plus tax during normal business hours (8 a.m.-4:30 p.m. Mon-Fri, excluding holidays) when restored at the meter; $100.00 plus tax at other times; $180.00 plus tax (business hours) or $260.00 plus tax (other times) if a line or gas crew is required to restore service. Waived for EAP participants under Central Hudson's reconnect-fee-waiver benefit.

Assistance Programs

Energy Affordability Program (EAP), HEAP, Good Neighbor Fund (grants up to $650), EmPower+ Program

"Central Hudson Gas & Electric Corporation, Outreach & Education Plan 2024 (filed with NY DPS)." documents.dps.ny.gov. Retrieved 21 Sep 2026.

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Major Utilities

New York City Dep…Veolia Water New …Aqua New York (Es…

New York City Department of Environmental Protection (NYC DEP)

New York City's five boroughs (serves 9+ million people)

15-day notice

Exemptions from shutoff are available for customers with a significant medical condition, those age 62 or older, those with a disability, or households with children under age 6

NYC DEP sends a Water Shut Off Notice giving 15 days to pay the full balance or enter a payment agreement (minimum 25% down payment required)

If service is shut off, customers must pay 100% of the outstanding balance plus a $1,000 restoration fee to have water restored

enrollment in a PromisePay plan alone does not restore service

NYC DEP is not regulated by the NY PSC

HEFPA does not apply

Reconnection fee:$1,000

Assistance Programs

Payment agreements (25% down), medical/age/disability exemptions

"Mayor Adams Demands Water Bill Dodgers Pay Debt or Risk Losing Water Access — NYC Mayor's Office." nyc.gov. Retrieved 21 Sep 2026.

Veolia Water New York Inc. (formerly SUEZ Water New York)

Westchester County and portions of Rockland County

15-day notice

Veolia's PSC No. 1 tariff sets late payment charges starting 23 days after the bill is mailed, and discontinuance follows 16 NYCRR Section 14.4, which bars physical termination until at least 15 calendar days after a final termination notice is given personally to the customer (18 days if mailed)

Restore Charge (Service Classification No. 8(e)) applies whenever water has been physically turned off for nonpayment or at the customer's request: $90.00 during normal business hours, $120.00 outside normal business hours on weekdays, $150.00 on weekends or holidays

Customers enrolled in Veolia's Water Affordability Program (WAP) receive a one-time annual waiver of the reconnection fee

The row previously cited a documents.dps.ny.gov record for NY PSC Case 23-W-0111, but that record is a public statement hearing transcript, not the tariff, and never states these figures. mywater.veolia.us disallows automated agents in robots.txt, so an automated re-check of this citation will show as blocked even though the tariff is a normal public PDF reachable by anyone opening the link directly

no PSC-hosted mirror of this specific tariff sheet was found

Reconnection fee:$90.00 during normal business hours; $120.00 outside normal business hours on weekdays; $150.00 weekends or holidays (waived once annually for Water Affordability Program participants)

Assistance Programs

Veolia Water Affordability Program (WAP), PromisePay payment plans, HEAP, Medicaid/SNAP/SSI cross-enrollment

"Veolia Water New York Inc., P.S.C. No. 1 - Water Tariff." mywater.veolia.us. Retrieved 21 Sep 2026.

Aqua New York (Essential Utilities — NY)

Long Island, Westchester, and other scattered upstate New York communities

15-day notice

Private water utilities regulated by the New York PSC must provide written notice before termination and are prohibited from disconnecting service where serious health risks exist

the standard PSC framework requires at minimum 15 days after a final notice before shutoff can occur

Specific reconnection fees and income thresholds vary by individual utility's PSC-approved tariff

HEFPA does not apply to water utilities, but PSC rules provide similar baseline protections

Assistance Programs

HEAP (for customers using water-heating fuel), individual utility low-income programs per PSC tariff

"16 NYCRR § 14.4, Termination of residential service, via Cornell LII." law.cornell.edu. Retrieved 21 Sep 2026.

Medical & Vulnerable Household Exemptions

Medical emergency is a full protection under HEFPA — utilities cannot disconnect. Customers with medical emergencies must notify utility; protections apply to serious and life-threatening conditions.

Low-Income Protections

HEAP (Home Energy Assistance Program) / LIHEAP available through OTDA. NY utilities offer Low Income discount rates and arrearage management programs. ConEd and National Grid offer Deferred Payment Agreements. New York's HEFPA gives residential customers some of the strongest statutory protections of any state.

Your State Regulator

File a complaint or get help from New York's utility regulator →

Data last verified: 2026-09-21. Rules may change — verify with your state regulator.