Utah

UTModerate

Days notice (electric)

Days notice (gas)

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Winter moratorium

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Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

Call your utility before the date on your notice
Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.
Apply for energy assistance
LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.
Dial 211 for local help
211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.
Ask about medical certification
Utah recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.
Contact the regulator if your utility will not work with you
psc.utah.gov handles complaints against regulated utilities in Utah. Filing one can pause a disconnection while it is looked at.

Electric Gas Water Medical Low Income Regulator

Electric Shutoff Rules

Regulatory notice required10 days

Reconnection feeVaries by utility

Winter moratorium: November 15–March 15 moratorium for eligible households enrolled through PSC-regulated utilities. Requires customers to make and adhere to a payment plan. Applies only to utilities regulated by the Utah PSC (not municipal utilities). Life-support customers receive 30-calendar-day notice instead of the standard 10-day notice.

Major Utilities

Rocky Mountain Power (PacifiCorp)

Most of Utah, including the Salt Lake City/Wasatch Front metro area; investor-owned utility regulated by the Utah Public Service Commission, a division of PacifiCorp

10-day notice

30 calendar days if the customer has filed a life-supporting-equipment statement

Governed statewide by Utah Admin

Code R746-200-7 (chapter title: 'Residential Utility Service Rules for Electric, Gas, Water, and Sewer Utilities'), which applies to utilities under Utah PSC jurisdiction

Subsection G.1 requires: 'At least 10 calendar days before a proposed termination of residential utility service...a public utility shall give written notice of disconnection for nonpayment,' computed from the postmark or electronic-send date

A further 48-hour good-faith notice is required before actual termination (G.2)

VERIFIED: rockymountainpower.net serves only navigation with no tariff content, so the reconnection-fee figures were confirmed instead directly against the current PSC docket copy of Electric Service Schedule No

300 (Docket 26-035-T04, filed 2/25/2026, effective 4/1/2026, hosted at pscdocs.utah.gov), which lists $30.00 non-remote residential reconnection Mon-Fri 8am-5pm excluding holidays, $100.00 non-remote at all other times, $8.75 remote reconnection where feasible, and a $75.00 tampering/unauthorized-reconnection charge

Source_url updated to the PSC's own docket copy rather than the utility's unreachable page

Reconnection fee:$30.00 for non-remote residential reconnection Monday-Friday 8:00 a.m.-5:00 p.m. (excluding holidays); $100.00 for non-remote reconnection at all other times; $8.75 for remote reconnection where feasible; $75.00 tampering/unauthorized-reconnection charge (Electric Service Schedule No. 300, Regulation Charges, effective 4/25/2025 filing referenced, most recent sheet dated 2/25/2026)

Assistance Programs

LIHEAP (federal Home Energy Assistance Target/HEAT program) via Utah Dept. of Workforce Services; R746-200-7(E) bars disconnection for at least 30 days after a utility receives a HEAT Program payment/verification on the customer's behalf.

"Utah PSC Docket 26-035-T04, Rocky Mountain Power Electric Service Schedule No. 300 (Regulation Charges), filed 2/25/2026, effective 4/1/2026; statewide notice rule at Utah Admin. Code R746-200-7 (law.cornell.edu)." pscdocs.utah.gov. Retrieved 22 Sep 2026.

Gas Shutoff Rules

Regulatory notice required10 days

Reconnection feeVaries by utility

Major Utilities

Enbridge Gas Utah (formerly Dominion Energy Utah / Questar Gas Company)

The Wasatch Front (Salt Lake City, Provo, Ogden, Logan) and central/eastern/southwestern Utah (Price, Roosevelt, Fillmore, Richfield, Cedar City, St. George); investor-owned utility regulated by the Utah Public Service Commission. Formerly Questar Gas Company, d/b/a Dominion Energy Utah; Enbridge Inc. completed its acquisition of Questar Gas from Dominion Energy on 6/3/2024 and rebranded the utility Enbridge Gas Utah. The prior 'Dominion Energy Utah' name/domain is no longer the correct operating entity.

10-day notice

Requires at least 10 calendar days' written notice (computed from postmark/electronic-send date) before termination for nonpayment, 30 days if a life-supporting-equipment statement is on file, plus a further 48-hour good-faith notice before actual termination

Governed statewide by Utah Admin

Code R746-200-7, the same PSC rule applicable to electric, gas, water, and sewer utilities under Commission jurisdiction

confirmed independently in Enbridge's own tariff at Sec

9.08 ('not less than 10 days' written notice' after a 20-day delinquency)

VERIFIED: enbridgegas.com's rates page has no tariff document content, so the reconnection-fee figures were confirmed instead directly against the current PSC docket copy of the Utah Natural Gas Tariff PSCU 800 (Docket 25-057-06, filed 1/22/2026, hosted at pscdocs.utah.gov), which lists a $100.00 Same Day Reconnection Fee, a $15.00 Connection Fee, and an $8.00 Read-only Connection Fee under Miscellaneous Charges

Source_url updated to the PSC's own docket copy rather than the utility's page

Reconnection fee:$100.00 Same Day Reconnection Fee for restoring service after termination for nonpayment; a $15.00 standard Connection Fee (or $8.00 read-only connection fee) applies when service is otherwise re-initiated (Utah Natural Gas Tariff, PSCU 800, Miscellaneous Charges)

Assistance Programs

LIHEAP/HEAT program via Utah Dept. of Workforce Services; R746-200-7(E) bars disconnection for 30 days after the utility receives a HEAT Program payment/verification for the household.

"Utah PSC Docket 25-057-06, Enbridge Gas Utah Natural Gas Tariff PSCU 800, Miscellaneous Charges, filed 1/22/2026; statewide notice rule at Utah Admin. Code R746-200-7 (law.cornell.edu)." pscdocs.utah.gov. Retrieved 22 Sep 2026.

Water Shutoff Rules

Regulatory notice requiredNot regulated / varies

Medical & Vulnerable Household Exemptions

Life-support customers receive a 30-day notice period (vs. standard 10-day). A doctor's note or equivalent certification halts disconnection for households where service is medically necessary. Personal notification required at least 48 hours before termination during winter months (Oct 1–Mar 31).

Low-Income Protections

HEAT (Home Energy Assistance Target) program / LIHEAP available through Utah DWS. Rocky Mountain Power and Questar Gas (now Dominion Energy Utah) offer low-income assistance programs. Moratorium enrollment through utility or Community Action Agency.

Your State Regulator

File a complaint or get help from Utah's utility regulator →

Data last verified: 2026-09-22. Rules may change — verify with your state regulator.